How to Improve the Quality of Work in Your House Cleaning Business Using the ScrubScore Leaderboard Strategy

Want to boost your cleaning team's performance and provide top-notch service to clients?

In this video, I’ll show you how to improve the quality of work for your house cleaners using this ScrubScore Leaderboard Strategy. By tracking key performance metrics like number of visits, shoutouts, call-ins, negatives, and morale, you can create a healthy competition that motivates your cleaners to excel. Learn how to rank your cleaners in real time and see immediate improvements in their performance and customer satisfaction.

In this video, you’ll learn:
✔️ How the ScrubScore Leaderboard works
✔️ The 5 key metrics that track cleaner performance
✔️ How to use healthy competition to drive results
✔️ Tips for implementing this system in your cleaning business

If you're looking to improve the quality of your cleaning service and boost morale among your staff, this strategy is for you.

Watch now and start using the ScrubScore Leaderboard to level up your cleaning business!

Introduction

Consistently delivering high-quality service is critical to maintaining customer satisfaction and business growth. However, many cleaning businesses face common challenges such as fluctuating performance, keeping morale high among cleaners, and meeting the ever-evolving expectations of clients. Ensuring that your team stays motivated while delivering exceptional results can feel like an uphill battle.

That’s where the ScrubScore Leaderboard Strategy comes in. This system not only tracks performance but also fosters a sense of healthy competition among your cleaners.

By monitoring key metrics—like number of visits, shoutouts from clients, and overall morale—the ScrubScore motivates your team to continuously improve their service.

With real-time feedback and clear incentives, this strategy can transform the way your cleaners approach their work, leading to higher standards of service and a more engaged, motivated workforce.

As cleaning business owners, one of the hardest challenges we face is keeping our team motivated while ensuring they deliver top-tier service to our clients. That’s where the ScrubScore Leaderboard comes in—creating a system of healthy competition that motivates cleaners to give their best every day.

What Is the ScrubScore Leaderboard?

The ScrubScore Leaderboard is a performance tracking system designed to improve the quality of work in a cleaning business by fostering healthy competition among cleaners. It allows business owners to track key performance indicators (KPIs) in real-time, motivating cleaners to maintain high standards of service. The leaderboard ranks cleaners based on a combination of measurable outcomes and feedback, creating an environment where team members can see their progress and strive to improve. The ultimate goal is to elevate the overall service quality, enhance employee engagement, and ensure clients receive the best possible experience.

The Importance of Real-Time Performance Tracking

Real-time performance tracking is a game-changer for motivating cleaning teams. When cleaners can see their ranking and progress instantly, it fosters accountability and inspires them to keep improving. Knowing that their performance is being monitored in real time, cleaners are more likely to stay focused, deliver better results, and consistently meet or exceed client expectations. This immediate feedback loop also allows business owners to address potential issues before they escalate, ensuring the entire team remains aligned with company goals.

A well-maintained leaderboard not only highlights top performers but also identifies areas where individuals may need additional coaching or support, helping business owners create a more balanced and productive team.

The Five Key Metrics of the ScrubScore

The ScrubScore Leaderboard is built around five essential performance metrics. Each metric reflects a different aspect of a cleaner’s contribution, ensuring that the scoring system captures both quantitative results and qualitative feedback:

1. Number of visits:

   • This tracks the total number of cleaning assignments a cleaner completes. A higher number of visits demonstrates productivity and reliability, and contributes to the cleaner’s overall score.

2. Number of shoutouts:

   • Shoutouts are instances of positive feedback from clients, such as compliments or praise. These reflect the quality of service and client satisfaction, encouraging cleaners to go above and beyond.

3. Number of call-ins:

   • Call-ins occur when a client specifically requests a particular cleaner for their next service. This metric highlights customer loyalty and demonstrates the cleaner’s ability to build strong relationships with clients.

4. Number of negatives:

   • Negative feedback, such as complaints or missed details, is also tracked to ensure areas of improvement are identified. While negatives can lower a cleaner’s score, they are essential for maintaining accountability and focusing on growth.

5. Morale rating (1-10):

   • This self-reported score reflects how each cleaner feels after completing a job. High morale is often linked to better performance and greater job satisfaction, making it an important metric for tracking overall team well-being.

Example:
"The ScrubScore Leaderboard is a system that tracks and ranks cleaners based on performance metrics that matter most to your clients. By focusing on both tangible outcomes (like shoutouts and call-ins) and softer metrics (like morale), you can capture a full picture of each cleaner’s contribution. This comprehensive approach ensures that both the quality of service and employee satisfaction are prioritized."

How to Track Cleaner Performance in Real-Time

Tracking cleaner performance in real time is key to maintaining engagement, accountability, and quality within your cleaning team. By monitoring the ScrubScore metrics consistently, you can motivate your cleaners to perform at their best while gaining valuable insights into both individual and team performance. Let’s break down how to effectively track and manage these metrics.

Managing ScrubScore Metrics

To track ScrubScore metrics, you’ll need to log and update each cleaner’s performance across the five key areas: number of visits, shoutouts, call-ins, negatives, and morale ratings. The goal is to ensure that data is collected consistently and accurately so that rankings on the leaderboard reflect real-time performance.

Here’s how you can manage the five key metrics:

1. Number of visits: Automatically log each visit using scheduling software or track it manually on a shared spreadsheet.

2. Shoutouts and call-ins: Keep track of client feedback by recording shoutouts (positive comments) and call-ins (special client requests) in your management system.

3. Negatives: Document any complaints or service issues flagged by clients or supervisors.

4. Morale rating: After each job, cleaners can self-report their morale (1-10) through a survey or app that feeds directly into the tracking system.

Using Digital Tools for Efficiency

To make real-time tracking manageable, digital tools like spreadsheets, cleaning management software, or mobile apps are incredibly useful. Many modern cleaning businesses use software that can automatically log data such as client feedback and job completion, minimizing manual input and reducing the risk of errors.

For example, a simple Google Sheet can be used as a real-time leaderboard. Each row can represent a cleaner, and each column can represent one of the five ScrubScore metrics. The scores can be updated daily or weekly, and the sheet can be shared with the entire team so they can see their progress.

For businesses looking for a more automated solution, cleaning management software such as Jobber, ZenMaid, or Swept can streamline the process. These tools allow you to track visits, client feedback, and even employee morale in real time, making it easy to update the leaderboard without extra manual effort.

The Benefits of Real-Time Tracking

Real-time performance tracking offers several key benefits for both business owners and cleaners. By regularly updating and sharing the leaderboard, cleaners can see their scores and compare them to their peers. This creates a sense of accountability and encourages everyone to improve. When cleaners know that their performance is being monitored consistently, they tend to stay more focused and engaged.

For instance, seeing a dip in shoutouts or a rise in negatives on the leaderboard can prompt cleaners to adjust their work habits before issues escalate. Meanwhile, those who rank highly can feel proud of their achievements and strive to maintain their position.

Example:
"Tracking performance in real time doesn’t have to be complicated. You can use a simple spreadsheet or, if you prefer, cleaning management software that automatically logs metrics like visits and customer feedback. This way, you can focus on managing your business while the system keeps track of your team’s progress."

How the ScrubScore Boosts Performance and Morale

Healthy competition in the workplace can be a powerful motivator when approached the right way. The ScrubScore Leaderboard uses this concept to drive performance by creating an environment where cleaners are motivated to improve and perform their best. Friendly competition, when paired with regular recognition, helps foster accountability and raises the overall quality of service.

The Psychology of Healthy Competition

Healthy competition taps into our innate desire to improve and succeed. When cleaners see their scores on a leaderboard, they feel a sense of accountability, knowing that their work is being monitored and compared with their peers. This sense of visibility encourages them to step up their efforts, whether it's by increasing their attention to detail, building stronger relationships with clients, or simply striving to get more positive feedback.

At the same time, competition should be fun and supportive. When competition is positioned as a positive force, it becomes a tool for self-improvement rather than something that creates stress or division. This mindset keeps the team energized and eager to contribute.

Motivation Through Recognition

The ScrubScore Leaderboard is about more than just ranking cleaners; it’s a tool for recognizing and rewarding their hard work. By tracking shoutouts, call-ins, and morale, you encourage cleaners to not only complete jobs but to do so in a way that leaves clients delighted. When cleaners know their positive interactions are being tracked and publicly acknowledged, they’re more likely to go the extra mile to deliver exceptional service.

Shoutouts, for example, allow cleaners to see how much their efforts are appreciated, while call-ins give them confidence that their work is so valued, clients specifically request them. The morale rating adds another layer by ensuring cleaners feel recognized not just for their output but also for their well-being and job satisfaction.

The Power of Recognition in Other Industries

The impact of competition and recognition is well-documented in various industries. For example, in sales teams, leaderboards that track top performers lead to improved results because employees are motivated to reach higher rankings. Similarly, many companies use employee-of-the-month programs to recognize hard work, which increases job satisfaction and retention rates. The ScrubScore taps into these same principles by regularly recognizing performance and improvement.

Addressing Negative Feedback and Improving Morale

Negative feedback, such as complaints or service issues, is inevitable in any service-based business, but it doesn't have to be a setback. When handled constructively, negatives can provide valuable opportunities for growth and improvement. Instead of viewing complaints as failures, consider them a chance to coach your team and refine their skills.

Handling Negatives Constructively

When a cleaner receives a negative—whether it's a client complaint or a performance issue—it's important to address it in a way that encourages learning rather than punishment. Schedule a one-on-one conversation with the cleaner to discuss what went wrong and how it can be improved. Focus on specific actions they can take to avoid the issue in the future. For example, if a client mentions that areas were missed during cleaning, you could provide tips or additional training to ensure thoroughness next time.

Rather than shaming cleaners for mistakes, use the situation to help them grow. This not only improves their skills but also shows them that you're invested in their success. Over time, this approach can turn negatives into learning moments that elevate the overall quality of work.

How to Implement the ScrubScore Leaderboard in Your Cleaning Business

Implementing the ScrubScore Leaderboard in your cleaning business can be a simple and effective way to boost performance and morale. By following a few key steps, you can set up a system that tracks cleaner performance in real time, fosters healthy competition, and improves service quality. Here’s a step-by-step guide to get started:

1. Identify Your Key Performance Metrics

The first step in implementing the ScrubScore Leaderboard is deciding which performance metrics you want to track. For a well-rounded view of your cleaners’ contributions, focus on the following five core metrics:

• Number of visits: Tracks productivity and reliability.

• Number of shoutouts: Measures positive feedback from clients.

• Number of call-ins: Tracks clients specifically requesting a cleaner.

• Number of negatives: Identifies areas for improvement (e.g., complaints).

• Morale rating (1-10): Captures how cleaners feel about their work.

These metrics ensure you’re tracking both quantitative performance and qualitative feedback, giving you a comprehensive view of each cleaner's contribution.

2. Set Up a Simple Tracking System

Once you’ve identified the metrics, it’s time to set up a tracking system. You don’t need complicated software to get started—something as simple as a Google Sheet or Excel spreadsheet can work. Create columns for each metric and rows for each cleaner, and update it regularly based on client feedback, service data, and morale reports.

If you prefer a more automated approach, consider using cleaning management software like Jobber, ZenMaid, or Swept. These tools allow you to track performance metrics in real time, minimizing manual data entry and giving your team access to their standings instantly.

3. Start Tracking Real-Time Performance

With your system in place, begin tracking your cleaners’ performance. Update the leaderboard on a daily or weekly basis, depending on your business’s volume. Make sure cleaners can see their progress and standings regularly, so they know where they stand in comparison to their peers.

Transparency is key—sharing the leaderboard with the entire team ensures everyone is motivated to improve and fosters healthy competition.

4. Review and Share the Leaderboard Weekly or Monthly

At the end of each week or month, review the leaderboard with your team. Recognize top performers and discuss areas where others can improve. Use this time to celebrate progress, even if a cleaner didn’t rank first. Emphasizing improvement over perfection helps everyone feel encouraged and keeps morale high.

Regularly reviewing the leaderboard with your team also provides an opportunity to identify patterns—such as low morale or recurring negatives—and address any issues before they affect the overall quality of service.

5. Celebrate Wins and Improvement

Recognition is a powerful motivator. Make sure to celebrate both individual achievements and team improvements. You can offer simple incentives, such as bonuses, public recognition, gift cards, or even extra paid time off for top performers. Even small rewards can have a big impact on cleaner engagement and motivation.

When you consistently recognize and reward progress, you create a positive work environment that encourages everyone to give their best effort.